# Apple TV Remote Not Charging — What To Do Good news: since you bought it within a year, you're likely covered by Apple's one-year limited warranty. Here's the plan, in order. ## Step 1: Try these fixes first (before going anywhere) Apple's official troubleshooting page says to first try these steps ([Apple Support – If your Siri Remote or Apple TV Remote isn't working](https://support.apple.com/en-us/102569)): 1. **Charge it for 30 minutes** using a USB-C-to-USB or Lightning-to-USB cable and a USB wall charger. Note: there are **no charging indicators on the remote itself** — you must check the battery level on the TV. 2. **Check the battery level** on your Apple TV: go to **Settings → Remotes and Devices → Remote**. The battery level percentage appears there ([Apple TV 4K User Guide – Charge the remote](https://support.apple.com/guide/tv/charge-the-remote-atvb7d4de50d/tvos)). 3. **Restart the remote**: press and hold the **TV/Control Center button + Volume Down** together for ~5 seconds, until the status light on the Apple TV turns off and on again. Release, wait 5–10 seconds, then press any button. 4. **Re-pair the remote**: point it at the Apple TV from ~3 inches away, hold **Back (or Menu) + Volume Up** for 5 seconds. 5. **Try a different cable/charger** — a bad cable or dirty charging port is the most common cause. The remote takes about **3 hours to fully charge** ([Apple TV 4K User Guide](https://support.apple.com/guide/tv/charge-the-remote-atvb7d4de50d/tvos)). ## Step 2: Warranty — are you covered? Yes, most likely. Apple states: *"The Apple Limited Warranty covers your device and all the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them."* The Siri Remote is an in-box accessory, so it's covered for one year ([Apple Service and Repair for Apple TV](https://support.apple.com/apple-tv/repair)). ⚠️ **Important caveat:** The warranty does **not** cover accidental damage or batteries that wear down from normal use. If your remote simply won't hold a charge due to normal battery wear, that may not be a warranty repair — but if it's a manufacturing defect, it is covered. **Check your exact coverage status** using your serial number here: [Check Coverage](https://checkcoverage.apple.com/) (linked from the repair page). ## Step 3: How to get service You have three options ([Apple Service and Repair for Apple TV](https://support.apple.com/apple-tv/repair)): - **In person (Apple Store / Genius Bar):** Yes, you can take it to an Apple Store. Book a Genius Bar appointment first — [make a reservation here](https://www.apple.com/retail/geniusbar/). You can also go to an Apple Authorized Service Provider. - **By mail:** Apple sends you a **prepaid shipping box** to mail the device in — no appointment needed. - **Start online:** Go to the [Apple TV repair page](https://support.apple.com/apple-tv/repair) and click **"Get started"** to tell Apple what's wrong; it will show solutions or help you arrange a repair/replacement. **Tip:** If you have **AppleCare+**, the included remote is covered for unlimited accidental damage repairs, and Apple will replace the remote battery for **no extra charge if capacity drops below 80%** ([Apple Service and Repair for Apple TV](https://support.apple.com/apple-tv/repair)). ## Bottom line 1. Try the 30-minute charge + restart + re-pair steps first — many "won't charge" cases are just a bad cable or dirty port. 2. If it still won't charge, you're within the 1-year warranty, so **yes, take it to an Apple Store (book a Genius Bar appointment) or use mail-in service** — both are free if it's a manufacturing defect. 3. Verify your coverage with your serial number before you go, so you know whether it's a free repair or a paid battery service. **Sources:** - [Apple Support – If your Siri Remote or Apple TV Remote isn't working](https://support.apple.com/en-us/102569) - [Apple Service and Repair for Apple TV](https://support.apple.com/apple-tv/repair) - [Apple TV 4K User Guide – Charge the remote](https://support.apple.com/guide/tv/charge-the-remote-atvb7d4de50d/tvos) - [Genius Bar Reservation – Apple](https://www.apple.com/retail/geniusbar/)